Shipping policy
Shipping & Delivery
All orders are processed promptly upon receipt of payment and subject to stock availability.
Order Processing
- In-stock items are typically dispatched the same day (where possible) or within 1–2 business days
- You will receive a shipping confirmation and tracking details once your order has been dispatched
- If an item is not immediately available or requires manufacturing, we will contact you directly with updated timelines and expected delivery dates
Delivery Fees
- Orders over R1,500 qualify for free delivery
- Orders under R1,500 are charged a flat delivery fee of R150
- Free in-store collection is also available at our Mall of the South and Greenstone showrooms
Delivery Timeframes
- Most deliveries are completed within 1–2 business days from dispatch
- Outlying or remote areas may take up to 2–3 business days
- As a general guideline, please allow up to 5–7 working days for delivery, depending on location and circumstances
Delivery Address & Receipt
Please ensure that the correct delivery address is provided at checkout.
- Delivery will be made to the address supplied on the order
- Any individual at the delivery address who accepts the parcel will be deemed authorised to receive the goods on your behalf
Cassims & Co cannot be held responsible for delays or issues arising from incorrect or incomplete delivery information.
Important Notes
- Delivery times are estimates and may be affected by courier operations, public holidays, or unforeseen delays
- We work with reliable courier partners to ensure safe, fast, and secure delivery nationwide across South Africa