Track your order
Every order ships with an insured Courier Guy waybill. Here are three ways to find yours.
1. Check your email
When your order is dispatched we email a shipping confirmation with a live tracking link. Check your spam or promotions folder before anything else.
2. Sign in to your account
Your account lists every order you have placed with us, each with its current tracking link. No password needed — we email you a sign-in code. Sign in to view orders.
3. Track by waybill
Have your waybill number from the shipping email? Enter it at The Courier Guy tracking portal.
What happens after you order
- Order received — you get an order confirmation email straight away with your order number.
- Picked and checked — your piece is checked by hand, sized or set where needed, and packed. Orders placed before 2pm on a working day are dispatched the same day.
- Dispatched — we email you a shipping confirmation with your Courier Guy waybill and tracking link.
- Delivered — insured delivery anywhere in South Africa, typically one to three working days. Someone must be there to sign.
Collecting in store? Collection orders are not couriered, so there is no waybill to track. We email you as soon as your order is ready, then bring your order number and ID to Mall of the South or Greenstone.
Still cannot find it?
Send us your order number and we will track it for you. Contact us, or call Mall of the South on 011 682 1517 or Greenstone on 011 452 0130.
Tracking can take a few hours to show movement after dispatch. If a waybill shows nothing on the day it was collected, that is normal.