FAQ
Frequently Asked Questions (FAQ) – Cassims & Co
General Questions
What is Cassims & Co?
Cassims & Co is a South African luxury jewellery and watch retailer offering premium watches, diamond jewellery, lab-grown diamonds, moissanite jewellery, custom jewellery design, watch servicing, engraving, and more.
Where is Cassims & Co located?
Cassims & Co. is located at Mall of the South in Johannesburg, South Africa.
Do you offer nationwide delivery?
Yes, Cassims & Co offers nationwide shipping across South Africa.
How can I contact Cassims & Co?
You can contact the team through the Contact Us page on the website, via WhatsApp, email, or by visiting the store.
Watches
What watch brands do you stock?
Cassims & Co stocks a wide range of luxury and fashion watch brands including Tissot, Seiko, Casio, Fossil, Diesel, Swatch, Armani, Michael Kors, Victorinox, Michel Herbelin, Police, Reflex Active, and many more.
Are your watches authentic?
Yes, all watches sold by Cassims & Co are 100% authentic and sourced from trusted suppliers and authorised channels.
Do your watches come with a warranty?
Yes, watches include manufacturer warranties where applicable. Warranty details may differ depending on the brand and model.
Do you offer watch repairs and servicing?
Yes, Cassims & Co offers professional watch servicing, repairs, battery replacements, refurbishments, and valuations.
Can I resize my watch bracelet?
Yes, bracelet resizing and adjustments are available for most watches.
Jewellery
What jewellery do you sell?
Cassims & Co offers diamond jewellery, lab-grown diamond jewellery, moissanite jewellery, engagement rings, necklaces, bracelets, earrings, wedding bands, and gent’s rings.
Do you offer custom jewellery design?
Yes, the team specialises in bespoke and custom-designed jewellery tailored to your style and budget.
What is the difference between moissanite and diamonds?
Diamonds are natural or lab-created gemstones, while moissanite is a gemstone known for its exceptional sparkle and affordability. Both are popular choices for engagement rings and fine jewellery.
Do you sell lab-grown diamonds?
Yes, Cassims & Co offers a collection of lab-grown diamond rings and jewellery.
Can I engrave jewellery or watches?
Yes, engraving services are available for selected jewellery items and watches.
Orders & Payments
What payment methods do you accept?
Cassims & Co accepts major payment methods including credit and debit cards, as well as secure online payment options.
Can I place orders online?
Yes, customers can securely shop online through the official website.
How long does delivery take?
Delivery times may vary depending on stock availability and your location, but many customers report fast nationwide delivery.
Will I receive tracking information?
Yes, customers are typically updated regarding their orders and deliveries.
Shipping & Returns
Do you offer free shipping?
Shipping promotions may vary depending on the order value and current promotions.
What is your return policy?
Cassims & Co has a refund and returns policy available on the website.
What happens if my item arrives damaged?
Customers should contact the Cassims & Co support team immediately if an item arrives damaged or incorrect.
Can I exchange an item?
Exchanges may be available depending on the product condition and return eligibility.
Services
Do you buy old gold, diamonds, or watches?
Yes, Cassims & Co offers trade-in and purchasing services for old gold and luxury watches.
Do you offer jewellery valuations?
Yes, professional jewellery and watch valuations are available.
Can I request a custom engagement ring?
Absolutely. The team can help design and create a custom engagement ring tailored to your preferences and budget.
Customer Support
How do I know my online purchase is secure?
Cassims & Co uses secure payment and checkout systems to help protect customer information and transactions.
Can I speak to someone before purchasing?
Yes, the team is available to assist customers with product advice, sizing, recommendations, and custom requests through WhatsApp, phone, email, or in-store consultations.
Do you assist with gift purchases?
Yes, Cassims & Co assists with gift selections, engraving, and special occasion purchases including birthdays, anniversaries, weddings, and engagements.
Why Choose Cassims & Co?
- Premium luxury watches and jewellery
- Nationwide South African delivery
- Custom jewellery manufacturing
- Certified watch servicing and repairs
- Lab-grown diamond and moissanite collections
- Trusted customer service and after-sales support
FAQ
Frequently asked question
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Frequently asked question
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
Frequently asked question
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.